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Knowledge Base

The TP3118-70 cannot register with the standalone SC

Publication Date:  2019-10-29  |   Views:  157  |   Downloads:  0  |   Document ID:  EKB1100040166


Issue Description

The TP3118-70 fails to register with the standalone SC. A message is displayed, indicating that the user name or password is incorrect. The device corresponding to the TP3118-70 is TE80.

Handling Process

1.     Check whether the user name and password configured on the SMC and TE80 are correct. It is found that the user name and password are correctly configured.

Check method on the SMC:

1.  Log in to the SMC web interface and choose Devices > Participant.

2.  Select the site to be viewed and click Edit Participant.


Check mode on the terminal side:

1.  Log in to the TE80 web interface.

2.  Choose System Settings > Network.

3.  Click H.323/SIP Settings.     


2.     Analyze the device logs of the standalone SC.

NG_TYPE_LOG,ERROR,,BUSINESS,[{4}<SC_ALIAS_TYPE_E164:00009999>, <SC_ALIAS_TYPE_E164:00009998>, <SC_ALIAS_TYPE_E164:00009997>, <SC_ALIAS_TYPE_H323ID:ff993623>]matched with over 1 [{3}<GUID:8259974f-2f84-4c44-913d-8d9f77fc1691, AuthAlias[{2}<SC_ALIAS_TYPE_E164:00009998>, <SC_ALIAS_TYPE_H323ID:00009998>], UserName:, NoPassword:false, Address:>, <GUID:8259974f-2f84-4c44-913d-8d9f77fc1691, AuthAlias[{2}<SC_ALIAS_TYPE_E164:00009999>, <SC_ALIAS_TYPE_H323ID:123456>], UserName:, NoPassword:false, Address:>, <GUID:8259974f-2f84-4c44-913d-8d9f77fc1691, AuthAlias[{2}<SC_ALIAS_TYPE_E164:00009997>, <SC_ALIAS_TYPE_H323ID:00009997>], UserName:, NoPassword:false, Address:>]

According to the log record "matched with over 1 [{3}", the TE80 only carries one IP, but it needs to have 3 IPs and 3 numbers during number allocation.

3.     Modify the information about the added site on the SMC and change the model to HUAWEI TP3106-70. The registration is successful.