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Knowledge Base

FusionAccess with pubic F5 credentials issue

Publication Date:  2019-11-26  |   Views:  115  |   Downloads:  0  |   Author:  p00268739  |   Document ID:  EKB1100040838


Issue Description

Customer tried to link the platform with their public IP but don’t work. They do not have nor vAG nor vLB, however the customer is using their own F5 device. When customer introduce the public IP address it redirects successfully to the WI as the below screenshot. However, when we introduce the credentials it seems like the platform throws you out.


Alarm Information

On the other side we have been reviewing the configurations that must be done when we do not use vAG/vLB on the F5 and customer need to confirm the below points:

Following the schema that can find in the Product Documentation, if customer provide and F5 for External IP connections, there is no needed vAG and vLB modules?




Handling Process

Importing the Template



Importing the Template as the FusionAccess 6.5 F5 Configration Guide