No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search

Reminder

To have a better experience, please upgrade your IE browser.

upgrade
Knowledge Base

Cannot Join a conference though the Web Client

Publication Date:  2020-02-10  |   Views:  94  |   Downloads:  0  |   Author:  a84112843  |   Document ID:  EKB1100045092

Contents

Issue Description

HUAWEI SMC 2.0 V600R019C10SPC600

After creating a conference through SMC and Receive email cannot Join the Conference it derive the Link but when click on the Join conference no response 

fd2f963b446b4c4c8770a2a4f6d6a781



Handling Process

1. Check that conference can be created through TE desktop 

2. Check the Licenses of the SMC 

3. Check the Configuration of the SMC and Check if the TE web client is uploaded to the correct version (we found the message below)

3036930bc23847b4a3a378230f941365

Then we uploaded to the correct version as shown below 

ac59acb7ad114833b7281402f7836c9a


4. After that we where able to download the Webclient software of the PC but Cannot RUN it on the PC 

5. Ask to check with a fresh PC but found same issue 

6. Disable the Firewall and antivirus and still the same issue 

7. Collect the web  client logs from the source below 

2b8ebc8b92424382bcd91547ad305820

8. After collecting the logs we found the following error in the logs 

5a8ece6fbdd844f6a0fc4b40cae530d4

Which means the SMC send wrong info to the client 

9. Check the configuration of the Data conference settings (we found it is wrong configured)

865e6f5f1a6f4be5a5dcb287b7b3253d

Root Cause

Customer configured the wrong IP address for the Data conference settings 


Solution

1. Need to upload the correct version of the TE webclient (TE WebClient V600R006C10SPCa00)

2. Need to configure the Data conference setting and the Web conference parameter through the SMC 

4097fbf277a14c58a96793b389fe486e