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A RAID Group Fails Because the RAID Card Is Damaged

Publication Date:  2012-07-17 Views:  387 Downloads:  0
Issue Description
Related information about the product and version: CSS V100R001C01 Database Volume.
During the RAID group initialization, the 0xB02160004 A RAID group failed alarm is reported to the ISM.
Alarm Information
Handling Process
Step 1     Replace the RAID card.
 Step 2     Switch on the power supply, and start the device.

After the RAID card is replaced, the RAID card automatically identifies the information about the RAID group. Therefore, you do not need to add hard disks manually.    
Step 3    
After the device is started, check whether the 0xB02160004 A RAID group failed alarm appears again from the ISM interface.

l   If yes, contact technical support engineers.

l   If no, the fault is removed.


Root Cause
On the ISM interface, the alarm listed in Table 1-12 is reported.
Table 1-1 Alarm on a RAID group failure
Alarm ID Alarm Name Alarm Cause Alarm Description
0xB02160004 A RAID group failed. A hard disk is faulty or the RAID card is damaged. The hard disk ([slot-id]) on the device ([dev-name]) is faulty, which results in the failure of the RAID group ([raid-name]); location: cloud storage domain ([domain-name]), rack ID ([rack]), enclosure ID ([frame]), device ([dev-name]).

Check the disk online indicator according to the alarm information. The indicator is normal. Therefore, the RAID card fails because the RAID card is faulty.