No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>


To have a better experience, please upgrade your IE browser.


Failing to Scan the VTL3500 by the NBU when Using the Hosted Backup Function

Publication Date:  2012-07-19 Views:  331 Downloads:  0
Issue Description
When the hosted backup function is used by the VTL3500, the robot and the driver are in the
Missing status after the OS on the VTL3500 is restarted; therefore, the backup fails.
Alarm Information
Handling Process
Step 1 In the NBU console, choose Device > Robot and right-click Stop/Restart to restart the robot
service of the NBU.
Step 2 If the problem persists, contact Huawei Symantec technical support engineers.
Root Cause

Possible Causes
If the robot service of the VTL3500 is started after the robot service of the NBU is started, the
VTL3500 cannot be scanned after the NBU is started.

To locate and troubleshoot the fault, do as follows: