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ISM Download Interface Display on the Maintenance Terminal Failed

Publication Date:  2012-07-19 Views:  747 Downloads:  0
Issue Description

The ISM download interface fails to display.

Alarm Information
Handling Process

1. Open the Internet Explorer and choose Tool > Internet option on the menu bar. The system displays the Internet option dialog box.
2. Select the Connect tab.
3. Click LAN setting and the system displays the LAN setting dialog box.
4. Choose the check box before Automatic detection setting.
5. Click OK.
Return to the Internet option dialog box.
6. Click the Security tab.
7. Select the Trusted site icon and click Site to display the Trusted site dialog box.
8. Enter https://XX.XX.XX.XX in the Add website to group box text box. "XX.XX.XX.XX" refers to the IP address of the management network port of the VIS6000.
9. Click Add.
10. Click OK.
Return to the Internet option dialog box.
11. Click OK.
12. If the fault persists, seek technical support.
For the details on how to seek technical support, see Contact Channels of Huawei Symantec.

Root Cause

The cause may be that the ISM client disables the function of automatic LAN detecting setting.