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ESN Cannot Be Read and a Message Is Displayed Indicating that MSVCP71.DLL Is Missing

Publication Date:  2012-07-19 Views:  268 Downloads:  0
Issue Description
After VSM is installed on a Windows 2003 server, the ESN cannot be read by using ESN tool on the CD-ROM and a message is displayed indicating that MSVCP71.DLL is missing.
Alarm Information
Handling Process

1.         Get and install the Windows Server 2003 SP2 patch.

2.         Insure that the MSVCP71.DLL file exist in C:\windows\system32.

3.         Execute the ESN tool again to get the ESN.

Root Cause
The MSVCP71.DLL file is missing because the Windows Server 2003 SP2 is not installed. Without the file, the ESN cannot be read.
Before installing the VSM server, complete preinstallation check according to the installation guide to ensure a successful installation.