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Hyper terminal unresponsive because of scrolllock key

Publication Date:  2012-09-13 Views:  862 Downloads:  0
Issue Description
HuaweiSymantic case
Alarm Information
Handling Process
Finding out that scrolllock key on keyboard pressed down neglectfully, it displays on status bar of hyper terminal as bellow:

 Press scrolllock key again, then press enter key, access prompt appears.
Hyper terminal gets right. 
Root Cause
The serial cable connect with device works when using other machines, it shows that there is no problem with console port and serial cable. Then review the software of hyper terminal.
 Pay attention to status bar if fault appears, review the statement of scrolllock when using software of hyper terminal.