No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>


To have a better experience, please upgrade your IE browser.


Unable to remote desktop security authentication

Publication Date:  2012-09-13 Views:  385 Downloads:  0
Issue Description
A site operation and maintenance engineer can't login the PC need to be maintained through the MSTSC or remote control tool.
Alarm Information
Handling Process
1 use tests account remote login normal in the same network segment, eliminate account and PC problem;
2 Cross another network segment visit normal too;
3 Problems in network segment test, fault reproduction, record fault segment;
4 Due to the PC in the security authentication through remote control can eliminate routing interference;
5 Combined with the conclusion that it is unable to access authentication domain without passing safety certificate, check TSM server configuration found this segment is in the authentication domain;
6 Add the network segment to the domain hasn’t been authenticated, problem solving.
Root Cause
1 Remote login account access is not enough;
2 Remote login account user space are not running TSM agent;
3 Related with TSM control.