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TSM configures terminal tailor-made display picture is not successful

Publication Date:  2012-11-20 Views:  360 Downloads:  0
Issue Description
A customer purchased the TSM terminal safety management system, need in the terminal display customer unit’s LOGO, when importing the picture which is produced according to the requirements, prompt "terminal tailor-made picture can only be BMP format", and can’t import.
Alarm Information
Handling Process
1, testing the provided LOGO image, found the pixel meets the requirements, format also is “.BMP suffix, but when importing it hints "terminal tailor-made picture can only be BMP format";       
2, by comparing the other picture which can be imported, found that the size of the two pictures has a lot differences, the size which fit the format is hundreds of K, and the picture provided by customer is only a few K, and learned that the customer has changed the “.JPG” file suffix to “.BMP”, but the actual format of the picture is still “.JPG”;
3, use the system’s own drawing software open the picture provided by customer, and then save it as “.BMP” format, importing again, successful.
Root Cause
1, may be the picture pixel is not fit the standard;
2, may be picture format is not correct,
This example is for picture format is not correct.
If meet the operation seemingly in accordance with the requirements, the result is failed, you can contrast the example which is operated successful, found the difference between them, so as to find the problem.