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Cloud Computing Vdesktop6000 The method of deleting failed VMs from ITA Portal VM list

Publication Date:  2013-05-29 Views:  403 Downloads:  0
Issue Description
Impossible to delete failed VMs from the VM list by ITA Portal tools.
Alarm Information
VM cannot be deleted.
Handling Process
Can’t update the VDesktop DB information about failed VMs, e.g. audit failure following to power off.
Root Cause
Solution 1
1. Change the Audit time to new one when audit of DB will be successful.
Solution 2
1. Connect to DB Server using RemoteDesktop Connection, get Microsoft SQL server.
2. In tbl_InstanceInfo table, change the state of vmstate field for the wrong created VM from empty (NULL) to “CreatedFailure”.