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SMC cannot add more than 8 participant to conference

Publication Date:  2015-03-28 Views:  434 Downloads:  0
Issue Description

The ESN in the license file is inconsistent with the server ESN,When this error happened,It can not add more than 8 participants to conference.In the alarm list of SMC,it show many GK registation failure.The version of SMC is SMC 2.0 V100R002C01B017SP08.


Handling Process

1、To solve the license issue,we can find the new ESN(you can use a tool of ESN maker to gather the ESN number,picture as below) and apply a new license,then the error of ESN disappeared.

2、Then we try to schedule a conference more than 8 participants,it still failure,the registration failure is still exist.Then we restart the terminal,and the GK registration disappear.Now we can hold a meeting more than 8 sites.

Root Cause

1、The customer changed the network port for SMC,our SMC ESN are related to network port,so the ESN is changed,but the license is based on ESN,so the license need to change too.

2、When the license is invalid,the default max registator is 10,MCU and other device occupied 2,then it is only 8 terminal can be registered 

3、Why we applied a new license and import it,we can not schedule a conference more than 8,because the old VP8066 can not register the GK automatically.


1、Apply a new license,then import to SMC2.0

2、Restart the terminal.