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Product Version: FusionAccess V1R5C20
Issue Description:When deploying full-copy VM through FusionAccess Portal,it failed and got the error "Failed to obtain the domain information "
Task failed and got the error "Failed to obtain the domain information"
We login both ITA servers, find the two ITA servers were out of domain, it can ping the AD IP, but can’t ping the domain name.
The AD/DNS server has one NIC, and it is in the management VLAN A;
The ITA server has two NICs, NIC1 for management VLAN A and NIC2 for service VLAN B, but only NIC2 configed with DNS entry,NIC1 didn’t have DNS entry.
To fix this issue, we just need to disable NIC1 for ITA to let it communicate with AD/DNS through NIC2 which configed with DNS entry.