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Live Video Shows a White Screen When It Is Played on a Video Wall

Publication Date:  2015-06-27 Views:  419 Downloads:  0
Issue Description
Applicable Models:
eSpace IPC2902-Z18


When you attempt to display the live video of an IPC on the video wall through the video graphics array (VGA) channel of DEC6001, the message "RESOLUTION NOT MATCHING" is displayed on the video wall. As a result, you cannot watch the live video on the video wall.
Handling Process
Step 1 Upgrade the decoder to the latest version.

For details about how to obtain the upgrade package, see section Obtaining IPC Upgrade Packages(As Follow).

Step 2 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider for assistance.

As Follow:
Obtaining IPC Upgrade Packages
To obtain the upgrade package for an IPC, perform the following steps:
1. Visit
2. Choose SUPPORT > Software.
3. Choose Unified Communications and Collaboration > Video Surveillance > Cameras.
4. Select the required IPC version and download the required upgrade package.
Root Cause
The decoder version is too low.