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Failure to Install Controls on Internet Explorer

Publication Date:  2015-06-27 Views:  508 Downloads:  0
Issue Description
Applicable Models:
This fault may occur on all IPC models.


Controls fail to be installed on Internet Explorer 11.
Handling Process
Step 1 View the User Guide of the IPC to obtain the browser versions supported by the IPC.

Step 2 Install a web browser supported by the IPC. Then install the controls.

Step 3 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider.
Root Cause
The IPC does not support the web browser type or web browser version.