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An IPC Fails to Go Online After Registering With the Platform

Publication Date:  2015-06-27 Views:  455 Downloads:  0
Issue Description
Applicable Models:
This fault may occur on the following IPC models:
eSpace IPC2601-P
eSpace IPC5601-P
eSpace IPC2701-P
eSpace IPC5701-P


An IPC fails to go online after registering with the platform.
Handling Process
Step 1 Log in to the IPC web page as the admin user.

For details about the default password of the admin user, see the user guide for the device.

Step 2 Choose Settings > Channel Configuration > Video Stream Parameters. The page shown in Figure 1 is displayed.

Figure 1 Video Stream Parameters page

Step 3 Set Stream Package to Dual code streams. The primary and secondary streams are enabled.

Step 4 Register the IPC with the platform again.

Step 5 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider.
Root Cause
The secondary stream is disabled on the IPC web page.