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SPT Announcement Played by Three Characters

Publication Date:  2015-06-29 Views:  418 Downloads:  0
Issue Description
The IVR flow plays the special tone board (SPT) announcements by three characters.
Handling Process
Ask secondary development engineers to modify the IVR flow by setting the announcement playing mode to String.
If the fault still persists, obtain help through the channels described in Help Channels.
Root Cause
The announcement playing mode is set to TELEPHONE so the unified gateway plays announcements according to the rule of playing phone numbers.