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Some Call Control Buttons or Function Menus Are Unavailable in the Agent Client System

Publication Date:  2015-06-30 Views:  450 Downloads:  0
Issue Description
After an agent logs in to the Agent Client system, the agent finds that only parts of call control buttons or function menus are available on the Agent Client web page, as shown in Figure 5-2.
Figure 5-2 Agent Client web page

Handling Process
1. Obtain the agent attribute.
a. Log in to the Agent Management system as the serviceadmin user.
b. Choose Agent Settings > Agent User and view the agent attribute.
2. Modify permission for the agent attribute.
a. Choose Agent Settings > Agent Attribute Rights.
b. Click   next to the agent attribute and modify permission.
Add permission based on the site requirements.
c. Click Save.
3. Re-log in to the Agent Client system.
Root Cause
The agent has insufficient permission.