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U2980/U2990 Disconnected from the File Server

Publication Date:  2015-06-30 Views:  650 Downloads:  0
Issue Description
After the DSP FSSTAT command is executed on the U2980/U2990, the status of the recording or announcement playing drive is not configured and connected in the command output.
Handling Process
Root Cause
 An exception occurs on the MSU board.
 The local IP address of the MSU board is not configured or fails to ping the file server IP address.
 The file server information is incorrectly configured on the unified gateway.
 The file server is configured incorrectly.
 When directories and announcement files are replaced or modified on the file server, the MSU file generated by the connection from the MSU board to the file server in Voice and Vpshare is deleted or modified.
 When all files on file server 1 is copied to file server 2, the MSU file on file server 2 is still that generated by the connection from the MSU board to file server 1.
 The file server is reinstalled.
 After the file server IP address is changed, restart the MRP board. However, the file server is still disconnected. This problem occurs because the configuration file is not formatted.