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The RH2288H V3 server hang on the screen "optimal vedio card" when starting

Publication Date:  2016-05-30 Views:  827 Downloads:  0
Issue Description

when the RH2288H V3 server starting, it hang on the screen before starting BIOS, the screen shows message "More infor will show on the optimal video card if exist!!"

and server can't start normally.

Alarm Information
More info will show on Optimal Video Card if exist!
Handling Process

1, According to the information, the problem is related to the vedio card. check the card information in the log file \dump_info\AppDump\card_manage\card_info, and found that there are two card as below:


2, Accroding to above information, there are two PCIE card,  K20 is used for computing and K2200 is used for graphics.


3, According to the error message, the output is from the K2200 and not onboard video card.


Root Cause
The root cause is that the output device is the K2200 optimal card, and not the onboard video card. in this case, there will be no output on the iBMC remote console.

1, if the business required to use the K2200 video card as output device, just need use monitor (or KVM) to connect to the K2200 video card.

2, if it is not necessary to use K2200 as output device, just need change the output device from optimal video card to the onboard video card.

login the iBMC with command line and run below command, it will reset the output device to the onboard video card.

ipmcset -d clearcmos