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Italy - Comtel - Carrier - U2000- synchronize CE6800 failed.

Publication Date:  2016-09-30 Views:  1739 Downloads:  0
Issue Description
customer add  CE6800 to U2000, but when synchronize, it always prompt synchronize failed.
 I have a issue to synchronize a CE6850. I have tested all parameter of communication ( Stelnet, SNMPv2 and Netconf) with success, but when I try to synchronize it I got error like this. Have you any suggestions?

Alarm Information

error prompt that failed to transfer file.

Handling Process
as per the alarm , we think problem is in the FTP.
first we test the FTP server in U2000 server, and fount that it work.

second, we check the synchronize parameter,and found that it use SFTP,but actually SFTP was not enabled.

we choose to Use FTP. the issue was solved.

Root Cause

sftp is not connected cause NE synchronize failed.

SFTP was not connected. modify it to FTP MODE

in this cause we choose ftp to solve the issue, but we suggest to enable SFTP.