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In server hardware log, we can see the memory is 16GB but user feedback it is 8GB in that server
Memory000 infomation :DIMM000 Hynix 16384 MB 2133 MHz
Memory001 infomation :DIMM001 Unknown Unknown Unknown
Memory002 infomation :DIMM002 Unknown Unknown Unknown
Memory010 infomation :DIMM010 Hynix 16384 MB 2133 MHz
Memory011 infomation :DIMM011 Unknown Unknown Unknown
Memory012 infomation :DIMM012 Unknown Unknown Unknown
Memory020 infomation :DIMM020 Hynix 16384 MB 2133 MHz
Memory021 infomation :DIMM021 Unknown Unknown Unknown
Memory022 infomation :DIMM022 Unknown Unknown Unknown
Memory030 infomation :DIMM030 Hynix 16384 MB 2133 MHz
Memory031 infomation :DIMM031 Unknown Unknown Unknown
Memory032 infomation :DIMM032 Unknown Unknown Unknown
Memory100 infomation :DIMM100 Hynix 16384 MB 2133 MHz
Memory101 infomation :DIMM101 Unknown Unknown Unknown
Memory102 infomation :DIMM102 Unknown Unknown Unknown
Memory110 infomation :DIMM110 Hynix 16384 MB 2133 MHz
Memory111 infomation :DIMM111 Unknown Unknown Unknown
Memory112 infomation :DIMM112 Unknown Unknown Unknown
Memory120 infomation :DIMM120 Hynix 16384 MB 2133 MHz
Memory121 infomation :DIMM121 Unknown Unknown Unknown
Memory122 infomation :DIMM122 Unknown Unknown Unknown
Memory130 infomation :DIMM130 Hynix 16384 MB 2133 MHz
Memory131 infomation :DIMM131 Unknown Unknown Unknown
Memory132 infomation :DIMM132 Unknown Unknown Unknown
user is sure that the physical memory is 8GB and not 16GB.
why there is difference between the actual memory and log?
we found that the issue is that server didn't start successfully. and the memeory information in the log is the old memory information on this motherboard. so it could be different.
if the server didn't start successfully, we can't trust the configuration in the logs, becuase the logs only refer to the configuration last time when this motherboard start.