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Privacy Policy for Huawei Enterprise Support Website

Dear users,

Huawei Technology Co., Ltd. and its affiliates (collectively, "Huawei", "we", "us" and "our") understand how important your privacy is to you and are fully committed to protecting it. Please read the following to learn more about our Privacy Policy for Huawei Enterprise Support Website ("this Policy"). This Policy applies to Huawei websites, products, services that display or provide links to this Policy.

This policy describes how Huawei processes your personal data, but may not address all possible data processing scenarios. Huawei may inform you of product- or service-specific data collection through supplementary policies or notices provided before the collection.

This Policy describes:

1. How We Collect and Use Your Personal Data

2. Cookies & Similar Technologies

3. How We Disclose Your Personal Data

4. How to Access or Modify Your Personal Data

5. How We Protect and Retain Your Personal Data

6. How We Process Children's Personal Data

7. Third-Party Providers and Their Services

8. International Transfers of Your Personal Data

9. Updates to This Policy

10. How to Contact Us

1. How We Collect and Use Your Personal Data

Personal data means any information which alone or jointly with other information can be used to identify a natural person. Such data is collected when you use Huawei Enterprise Support Website ("our website") through technologies such as the cookie technology. The data includes your name, email address, contact address, phone number, company, and industry, and will be collected when you use Huawei Enterprise Support Website ("our Website"). We collect and use your personal data only for the purposes stated in this Policy.

1.1 Personal Data We Collect

We collect your name, email address, contact address, phone number, company, industry, your user ID, IP address and so on. The following describes the types of data that we may collect.

(a) Personal data provided to us directly:

- When you have problems in obtaining documents or software, you need to provide your email address, contact address, and phone number so that our engineers can contact you to process your requests.

- When you upgrade your account, you need to provide your company name, and email address to verify your identity.

- When you apply for software, you need to provide your account information including your phone number or other available phone numbers.

- When you ask questions about Huawei products online and use self-service functions, you need to provide your account, name, contact address, country, email address, phone number, the web page you access, IP address, and company name for us to create service requests for problem tracking and device inventory management.

(b) Data collected by our website:

When you access a website, your account ID, IP address, and access behavior data (such as the operating system type, browser version, time zone, country, start time, end time, page URL, and access duration) will be collected, which is used for operations analysis and user experience improvement of IT systems, for example, PV, UV, and page performance.

(c) Third-party data:

We may obtain your data from third-party social network services, for example, the time when you use a social network (Facebook, Twitter, QQ, or WeChat) account to log in to our Website.

1.2 How We Use Your Personal Data

We may use your personal data for the following purposes:

(a) Collecting your comments when you obtain document or software and replying to your comments through email or phone calls.

(b) Verifying your identity when you apply for software or upgrade your account and sending you the application result through email or phone calls.

(c) Creating technical support requests, tracking progress, and answering your questions submitted online.

(d) Recommending data to you in a smart and personalized manner based on your account information.

(e) Improving our products and services through internal audit, data analysis, and research.

(f) Sending you information about the products and services that may interest you through Huawei's email system or authorized email service providers; inviting you to participate in Huawei promotional activities and market surveys; or sending you marketing information. If you do not want to receive such information, you can opt out of receiving such information at any time.

(g) Complying with and enforcing applicable legal requirements, relevant industry standards, and our policies.

1.3 Non-personally Identifiable Information We Collect and Use

Non-personally identifiable information (Non-PII) is information that cannot be used to identify a particular individual. For example, Huawei collects and summarizes statistics such as website visits. We collect such data to understand how users use our websites, products, and services so that we can improve our services and better satisfy your needs. Huawei may collect, use, process, transfer, or disclose non-PII for other purposes at its own discretion. We will endeavor to isolate your personal data from non-PII and ensure separate usage of the two types of data. If personal data is combined with non-PII, it will still be treated as personal data during processing.

Huawei will process your personal data following the requirements of applicable laws on an appropriate legal basis in the following scenarios:

(a) Process your personal data with your consent.

(b) Process your personal data based on the legitimate interests of Huawei or third parties when we use your personal data for improving our products and services. The legitimate interests include enabling us to manage and operate our businesses and provide our products and services, protecting the security of our businesses, systems, products, services, and customers, performing internal management by complying with internal policies and processes, and other legitimate interests described in this Policy.

2. Cookies & Similar Technologies

2.1 Cookies

To ensure the correct operation of our website, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device, and the content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters.

We use cookies to improve user experience as most websites or Internet service providers do. Session cookies are deleted after each visit; persistent cookies remain in place across multiple visits. Cookies allow websites to store user preferences or save settings, such as the language setting and front size on your computer or mobile device or other browser preferences. This means that a user does not need to reset preferences for every visit. Cookies allow websites to use third-party services (such as Facebook pixel), and analyze and evaluate the services to improve user experience. If you do not want your data collected by third-party services, click here to opt out.

If no cookie is used, the website will treat you as a new visitor every time you load its web page. For example, if you are redirected to another web page from a website you have already logged in to, when you come back, the website will not recognize you and you must log in again.

Huawei will not use cookies for any purposes not stated in this Policy. You can manage or delete cookies at your own preferences. For details, visit You can clear all the cookies stored on your computer since most of the web browsers provide the option of blocking cookies. However, by doing so, you have to change the user settings every time you visit our website. Find out how to manage cookie settings for your browser here: Internet Explorer    Google Chrome    Mozilla Firefox    Safari    Opera

2.2 Web Beacons and Pixel Tags

In addition to cookies, we may also use other similar technologies on our websites, such as web beacons and pixel tags. For example, when you receive an email from Huawei, it may contain a click-through URL which links to a Huawei web page. If you click the link, Huawei will track your visit to help us learn about your preferences for products and services and improve our customer services. A web beacon is a transparent graphic image embedded on a website or in an email. We use pixel tags in emails to find out whether an email is opened. You can unsubscribe from the mailing list of Huawei at any time if you do not want to be tracked in this manner.

Using our website indicates that you agree to the foregoing statement regarding our use of cookies, web beacons, and pixel tags.

3 How We Disclose Your Personal Data

We will not sell your personal data to third parties but we may disclose your personal data under the following circumstances:

3.1 Disclosures with Your Explicit Consent

We share your personal data with other parties with your explicit consent.

3.2 Disclosures to Huawei Affiliate

We may share your personal data among our affiliates. Only necessary data will be disclosed. Only necessary data will be disclosed.

3.3 Disclosures to Huawei Authorized Partners ("our Partners")

Some Huawei services are provided by our Partners. We may share some of your personal data to our Partners to provide you with better services and user experience.

3.4 Disclosures on Legal or Reasonable Grounds

Huawei may disclose your personal data if required by the law, legal proceedings, litigation, or public and governmental authorities. If Huawei is involved in a restructuring, merger and acquisition, bankruptcy, or liquidation lawsuits in some jurisdictions, your personal data may be disclosed in connection with the transaction. Huawei may also disclose your data when appropriate, such as for the execution of Terms and Conditions, and for protecting our customers.

4. How to Access or Modify Your Personal Data

Under Huawei's terms and conditions, you can manage your personal data, such as your account information, at any time. It is your responsibility to ensure that all personal data submitted to Huawei is correct. Huawei is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up-to-date.

As stipulated by applicable laws, you are entitled to (1) access your specific personal data we collected; (2) request us to update or correct your personal data; (3) refuse or restrict us from using your personal data, and (4) request us to delete your personal data. If you want to execute any of the foregoing rights, please send an email to For security reasons, we may require you to submit a request in writing. If we have reasonable evidence to believe that your request is deceptive, harming others' privacy, or cannot be fulfilled due to other reasons, we will refuse your request.

As stipulated by applicable laws, you are also entitled to withdraw your previous consent on processing your personal data by us at any time, but the withdrawal does not affect the validity of our processing of your personal data prior to the withdrawal, nor affect our subsequent processing of it according to other applicable regulations.

If you think that the way we process your personal data does not comply with applicable data protection laws, you can contact statutory data protection authorities. For contact details of EU data protection authorities, visit:

5. How We Protect and Retain Your Personal Data

We value your personal data. We will take appropriate physical, organizational, and technical measures to protect your personal data against unauthorized access, disclosure, use, modification, damage or loss. For example, we will use encryption to ensure data confidentiality; we will use trusted protection mechanisms to prevent malicious data attacks; we will deploy visit control mechanisms to ensure that only authorized personnel can access personal data; and we raise awareness among employees about the importance of protecting personal data through security and privacy protection training sessions. While we take the utmost care to protect your personal data, please note that no security measures are completely infallible.

We will only retain your personal data within the time required for the purposes stated in this Policy, unless you need to extend the retention period or be legally permitted. The data storage period may vary by scenario, product, and service. For example, IP addresses are retained for three years. The standards Huawei uses to determine the retention period are as follows: the time required to retain personal data to fulfill the business purposes, including providing products and services, maintaining corresponding transaction records, controlling and improving the performance and quality of products and services, ensuring the security of systems, products, and services, handling possible user queries or complaints, and locating problems; whether the user agrees to a longer retention period; whether the laws, contracts, and other equivalences have special requirements for data retention; other standards. So long as your account is active for use of our service, we will retain your registration information. After you deregister your account, we will stop providing products and services, and delete your personal data unless otherwise stipulated by law.

6. How We Process Children's Personal Data

Our websites, products and services are primarily intended for adults. A child must not create a Huawei account without the consent of a parent or guardian. If a child's personal data is collected with prior parental consent, we will only use or disclose the data as permitted by law, with the explicit consent of the child's parents or guardians, or when necessary for the protection of the child. If we accidentally collect a child's personal data without verified prior consent from the child's parents, we will attempt to delete the data as soon as possible.

7. Third-Party Providers and Their Services

To ensure a positive user experience, you may receive contents or web links from third parties other than Huawei and its Partners ("third parties"). Huawei does not have the right to control such third parties, but you can choose whether to use the links, view the contents and/or access the products or services provided by third parties. Huawei cannot control the privacy practices and data protection policies of third parties, who are not subject to this Policy. When you submit personal data to such a third party, please read and refer to the privacy protection policy of the third party.

8. International Transfers of Your Personal Data

Our website resources and servers are deployed in China. This means that your personal data is stored on servers located in China. The Huawei Ecosystem Talent Alliance module is only available in Chinese and does not serve users in the European Union region. Users' personal data submitted in this module is only stored on the servers in China and will not be transmitted to other countries or regions. The personal data collected by our Website may be stored or processed by the resources or servers in China or other countries or regions. Therefore, your personal data may be transmitted to other countries or regions than the countries or regions where you use our services. In these countries or regions, there may be no law specifically protecting your personal data or the related laws may not be as adequate as in the countries or regions where you are. In this case, we will take measures to ensure our data collection complies with this Policy and applicable laws. For example, when transferring the data subject’s personal data from the EU to a country or region which has not been acknowledged by the EU commission as having an adequate level of data protection, Huawei will take all legal mechanisms to secure your personal data, including signing standard contracts approved by the EU Commission, requesting for your consent on the transferring of your personal data, or implementing security measures like anonymizing personal data before the transferring. You can click here to obtain a copy of the EU Commission's standard contracts.

9. Updates to This Policy

We reserve the right to update or change this Policy at any time. If changes are made to this Policy, we will notify you via different channels and publish the latest Policy at our Website ( For more information, please read the Huawei Privacy Policy.

10. How to Contact Us

If you have any questions or suggestions, please send an email to

When we process your personal data in accordance with this Policy, we contact you, response to your requests, provide products or services for you, or reach or will reach agreement with you that Huawei hereby is an entity that controls personal data. If you have any privacy complaints or problems, and want to contact Huawei DPO, click here.

Last updated: January 15, 2021

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