Service Support Center of Enterprise Products - Huawei

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

Most people search for
Switches Routers Servers Storage Data Center Energy Cloud Computing
Search history

Support
Service Support Center

My Support

| Help

Enhance Privileges

Customer

Enter a product serial number or contract number to enhance your privileges.

Partner

Associate your account with your company's account to enhance your privileges.

Subscriptions

Keep up to date with the latest product documents, articles, and notifications.

Contact

Online Support

Get 24/7 support from Huawei engineers or chatbots.

Support Community

Ask experts, join the forum events, engage with peers in discussions and share knowledge.

Service Request

Submit and check your service requests (SRs).

Change Management

High-risk network change review for authorized service partners.

On-site Support

Service management for on-site work for authorized service partners.

Global Service Hotlines

Find and contact your nearest Technical Assistance Center (TAC).

Returns, License, Maintenance, DOA

Get License

Apply for and manage product licenses.

RMA Status

Check the status of Return Material Authorization (RMA) requests.

Maintenance Status

Check maintenance and warranty status by serial number.

DOA Status

Check the status of return and replacement requests for damaged and incorrect goods.

ServiceCare Portal

A unified platform for your company to manage equipment inventory, product documentation, and technical service requests.

More Information

Support Service User Guide

Learn about Huawei's support service.

Warranty Policy

Get information about warranty terms applicable to Huawei Enterprise products.

This is a general policy and Huawei may have region-specific warranty policies.