Enhance My Account Privilege

I Have Purchased Huawei Product or Hi-Care Service

(Enter a product serial number and maintenance contract number to complete registration.)

I Am a Huawei Channel Engineer


I Want to Apply for e-Learning Training Permission

Note: Before application, ensure that you are a channel engineer and you have associated your account with your company.

Please contact e.support@huawei.com to get support when you need.

The introduction of Enterprise Support channel user roles:

Role/category Role Description
Registered user - Users that have registered at Support-E.
Product user - End users that have bought Huawei product(s).
Maintenance user - Users that have bought vendor maintenance directly from Huawei.
Partner engineer Channel partner Independent entities or companies in contractual relationship with Huawei for selling and providing service for Huawei Enterprise products.
Service partner Service partners authorized and supervised by Huawei to provide service and support to Huawei Enterprise customers in specified regions.
Huawei authorized learning partner Professional training agencies evaluated and supervised by Huawei to execute certification and training programs of Huawei.
Student Users who have been associated to certain Huawei course on the Enterprise website. A student may be a channel partner engineer, a trainer of HALP, an enterprise customer or from the general public.