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The default admin account password is automatically changed

Publication Date:  2012-11-15 Views:  435 Downloads:  0
Issue Description
Customer engineer feedback, the password of USG2120BSR’s default account admin is automatically changed by system, remote Telnet using admin and admin@123 cannot login system. Customer engineers try to use admin account and password admin login system.
Alarm Information
Handling Process
Suggest the customer engineers unify to manage the account and change the default password. In order to avoid popup the page that prompts changing default password when login web.
Root Cause
With confirming with the customer engineer, they indeed haven’t changed the default username and password. Remote login to view, the current using version is USG2100 V100R005C00SPC500; through the experiment, change account to factory default, then remote login system, normal. Through analysis, doubt it is changed manually. Through confirmed with the customer engineers, login USG2100 equipment, in addition to maintenance engineers, there are other personnel. When other personnel using web login, login system automatic popup change the default password page, if at this time they changed the password and the maintenance engineer don't know, it would cause the illusion that the default password is automatically changed. By collecting log analysis, there are some people changed the default password manually.
When V100R005 version using web login, if uses the default account password login, it is not reasonable every time popup the changing password page, because some customers just want to use default settings. In the delivery, about this point needs to do simple training and instructions to the customer maintenance engineer.