Huawei HiKnow App is a professional mobile assistant. Supporting you by managing devices, searching documentation, troubleshooting and submitting service requests. Using Huawei HiKnow App to get support anywhere, anytime.


This app provides access to all enterprise product documentation, cases, and bulletins. It enables you to query commands, alarms and spare parts fast and obtain device information by simply scanning a bar code. It also provides the video tutorial. It makes 24/7 technical support a reality.

  • Support center

    Quick access to nine common services
  • Functions

    List of common tools for delivery and maintenance
    Add frequently used tools to Functions for easier access
  • Products

    Select a product model by category to obtain product documents, tools, and more help
  • Forums

    Participate in forum activities, communicate with peers, and seek help from experts.

Download the APP

Method 1

Search for Huawei HiKnow in the App stores.

Method 2

Scan the QR code to download the App.