IKNOW

iKnow is an intelligent online platform which provides services with real-time help. It enables you to ask questions about all service, such as product technologies, spare parts, maintenance, and helps you solve common problem.

Overview

Live Chat

Access the manual service.

Troubleshooting

View a collection of step-by-step troubleshooting solutions to technical problems.

Product Categories

Select a product about which you want to ask questions.

Chat Input Box

Enter your question here.

Usage

Step1

Log in to the Huawei Enterprise Technical Support website (support.huawei.com/e) and click Online Support.

Step2

Click Product Categories on the right part of the displayed page, select a product about which you want to ask questions, and enter your question to get a quick response.