SERVICE TYPE | KQI | KQI DEFINITION |
VOICE | Perceived Call Success Rate | The voice call success rate perceived by the calling subscriber |
E2E Call Connection Delay | Indicates the amount of time the calling subscriber waits before hearing the ringback tone |
Perceived Call Drop Rate | The call drop rate perceived by subscribers |
Voice Quality KPIs | Voice quality KPIs include Uplink MOS, Downlink MOS, IP MOS, One-way Audio Count, Noise Count, and Echo Count, and many others. They can be used to assess the voice quality in the carriers network and the end users experience of voice services. |
SMS | SMS Origination Success Rate | The rate at which a subscriber receives the Message Sent Successfully notification after pressing the Send button to send a short message service (SMS) message from the subscribers mobile device |
SMS Origination Delay | The amount of time a subscriber waits until receiving a Message Sent Successfully notification after pressing the Send button to send a short message service (SMS) message from the subscribers mobile device |
SMS Termination Success Rate | The rate at which a subscriber successfully receives the short message service (SMS) messages |
SMS Termination Delay | The amount of time between when the short message service (SMS) message sender receives a Message Sent Successfully notification and when the SMS message receiver receives the SMS message |
WEB | Page Response Success Rate | The rate at which website access requests are successfully responded to after subscribers type a Uniform Resource Locator (URL) in the address bar of a web browser |
Page Response Delay | The amount of time a subscriber waits before the desired web page information starts to display in the title bar of a browser after the subscriber types a Uniform Resource Locator (URL) in the address bar |
Page Browsing Success Rate | The rate at which a browser successfully displays a web page when a subscriber types a Uniform Resource Locator (URL) in the address bar or refreshes a page for multiple times |
Page Browsing Delay | The amount of time a subscriber waits before a web page is displayed or refreshed after the subscriber types a Uniform Resource Locator (URL) or refreshes a page |
Page Download Throughput | The speed at which a web page is cached to a subscribers mobile equipment after the subscriber types a Uniform Resource Locator (URL) or refreshes a web page |
WAP | Page Response Success Rate | The rate at which a browser successfully displays the web page information in its Title bar after a subscriber enters a Uniform Resource Locator (URL) |
Page Response Delay | The amount of time a subscriber waits until the browser displays the web page information in its Title bar after the subscriber enters a Uniform Resource Locator (URL) in the browsers Address box |
Page Browsing Success Rate | The rate at which a browser successfully displays a web page when a subscriber enters a Uniform Resource Locator (URL) or refreshes a page multiple times |
Page Browsing Delay | The amount of time a subscriber waits until a web page is displayed or refreshed after the subscriber enters a Uniform Resource Locator (URL) or refreshes a page |
Page Download Throughput | The speed at which a web page is cached to a subscribers mobile equipment after the subscriber enters a Uniform Resource Locator (URL) or refreshes a web page |
STREAMING | Streaming Response Success Rate | The rate at which multimedia files are successfully played on a web page after a user clicks the play button |
Streaming Response Delay | The amount of time a user waits until a multimedia file is played after clicking the play button on a web page |
Streaming Stall Frequency | Indicates the number of times a streaming media file stalls within one minute when the file is being played |
Streaming Normalized Stall Time | The percentage of the total stall time out of the total length of the played multimedia file (audio or video) |
Streaming Disconnection Rate | The rate at which the downloading of a multimedia file stops or restarts before the multimedia buffer is fully occupied, because the client or server fails to process the multimedia service efficiently or the network transmission quality is poor |
MMS | MMS Send Success Rate | The rate at which a subscriber receives the Message Sent Successfully notification after pressing the Send button to send multimedia messaging service (MMS) messages from the subscribers mobile device |
MMS Send Delay | The amount of time a subscriber waits until receiving a Message Sent Successfully notification after pressing the Send button to send multimedia messaging service (MMS) messages from the subscribers mobile device |
MMS Download Success Rate | The rate at which a subscriber successfully downloads multimedia messaging service (MMS) messages to the mobile equipment after the subscriber starts downloading the MMS messages |
MMS Download Delay | The amount of time a subscriber waits until a multimedia messaging service (MMS) message is downloaded to the subscribers mobile equipment after the subscriber starts the download |
MMS Send Throughput | The speed at which a subscriber receives the Message Sent Successfully notification after pressing the Send button to send a multimedia messaging service (MMS) message from the subscribers mobile equipment |
MMS Download Throughput | The speed at which a subscriber downloads a multimedia messaging service (MMS) message to the mobile equipment after receiving the MMS notification and starting the download |
EMAIL | Email Login Success Rate | The rate at which a user successfully logs in to an Email server after entering the user name and password in a web page or an Email service client |
Email Login Delay | The amount of time a user waits until they successfully log in to an Email server after clicking Log in (the user must have entered their user name and password before clicking Log in) |
Email Send Success Rate | The rate at which a user receives a prompt indicating that the Email has been successfully sent after clicking the Send button |
Email Send Throughput | The speed at which a user receives a prompt indicating that the Email has been successfully sent after clicking the Send button |
Email Download Success Rate | The rate at which a user successfully downloads Emails and opens the Emails after logging in to the Email server |
Email Download Throughput | The speed at which a user downloads and opens an Email after logging in to the Email server |