HCIA-Contact Center  

Last Update:2019-08-14 11:36:52     Hits:3484Times
Certificate Summary
HCIA-Contact Center Certification validates the knowledge and skills required for basic configuration and maintenance of the contact centers of small- and medium-sized enterprises.

HCIA-Contact Center covers but is not limited to:
eSpace CC Solution
eSpace CC Deployment and Configuration
eSpace CC Basic Service Commission, including gateway service, agent service, IVR service, CMS service and BIR service
eSpace CC Routine Operation and System Maintenance

HCIA-Contact Center certification shows proven thorough understanding of eSpace CC solution technologies, master the configuration and management of U2980, gent service, IVR service, CMS service and BIR service, used in medium and small-sized enterprises, mastery of the technologies for SME contact centers.

With HCIA-Contact Center certified engineers, enterprises gain a basic understanding of communications technologies and contact centers, and are able to perform basic configuration on and troubleshooting on Huawei contact center systems.

Certificate Prerequisites
N/A
Exams & Examination Fee
Certification Exam Code Exam Name Version Exam Fee Exam Outline Mock Exam
HCIA-Contact Center H11-831 HCIA-Contact Center V2.5 200 USD Exam Outline Mock Exam
Recommended Training
Certification Training Version Classroom Training e-Learning Course Training Plan
HCIA-Contact Center HCIA-Contact Center Training V2.5 Training Material -- Training Plan
Recertification
With the advances of ICT technologies, Huawei certification content will be updated and optimized irregularly. Recertification can renew the validity of a certificate, and ensure that certification complies with the latest development trend of ICT technologies.

Re-Certification Method:

Certification Period of Validity Validity of Recertification Recertification Method Period of Invalidity
HCIA-CC Three years Three years

Recertification Method

Same as initial certification
Remarks: Within period of validity, new certificate is valid through three years starting from its certification date.
Related Links
Certification Procedure:
Certification Procedure