HCIP-Contact Center  

Last Update:2019-08-07 11:17:22     Hits:1958Times
Certificate Summary
HCIP-Contact Center Certification validates the knowledge and skills required to construct and manage the contact centers with small- and medium-sized networks.

HCIP-Contact Center covers but is not limited to:
Installation and data configuration of a CTI platform
Installation and data configuration of a WAS platform
Service data configuration
Agent queue data configuration
Voice and video recording data configuration
iweb report service installation and data configuration
Email, chat service data configuration

HCIP-Contact Center certification shows proven thorough understanding of contact centers and ability to deliver the Huawei contact center platform independently.

With HCIP-Contact Center certified engineers , enterprises are able to construct, operate, and maintain an enterprise contact center independently, including installing and configuring software, performing interface operations and daily maintenance, and diagnosing faults.

Certificate Prerequisites
Exams & Examination Fee
Certification Exam Code Exam Name Exam Fee Version Exam Outline Mock Exam
HCIP-Contact Center H11-848 HCIP-Contact Center 300 USD V2.0 Exam Outline Mock Exam
Recommended Training
Certification Training Version Classroom Training e-Learning Course Training Plan
HCIP-Contact Center HCIP-Contact Center Training V2.0 HCIP-CC-HCTI Training Material
HCIP-CC-HUAP Training Material
-- Training Plan
With the advances of ICT technologies, Huawei certification content will be updated and optimized irregularly. Recertification can renew the validity of a certificate, and ensure that certification complies with the latest development trend of ICT technologies.

Re-Certification Method:

Certification Period of Validity Vaildity of Recertification Recertification Method Period of Invalidity
HCIP-CC Three years Three years Recertification Method Same as initial certification
Remarks: Within period of validity, new certificate is valid through three years starting from its certification date.
Related Links
Certification Procedure:
Certification Procedure