HiKnow——Service and Support at Your Fingertips
  HiKnow    
     
 
Introduction
 
     
HiKnow helps you obtain online support services anytime, anywhere. Browse product documents and bulletins, access iKnow, search the knowledge base for solutions to product problems, manage your service and spare parts requests, and engage in Support Community.
                 
 
 
 
 
 
 
Product Support
 
Troubleshooting
 
My Device
 
Support Community
 
 
     
 
Highlights

 
 
Product Support
Choose the product you want and obtain related resources such as documents, tools, cases, bulletins, and videos.
 
Documentations Tools Cases Bulletins Videos  
         
 
 
Troubleshooting
 
Get answers to your product problems quickly by accessing iKnow and the knowledge base.
Scan a bar code to quickly submit a service request.
     
      Revelation of Troublesolving iKnow Cases
           
 
My Device
Scan a bar code to add your device. Manage device maintenance status, service requests, and RMA status. Receive progress notifications in time.
 
Bar Code Add Component Service Requests RMA Status Notifications  
         
 
 
Support Community
 
Join activities, ask experts, and engage in peer discussion in Forums.
     
      Join Activities Ask Experts Engage in Discussion
           
     
 
Video
 
 
 
     
 
How to download HiKnow ?
 
 
 
  Contact us:hworld@huawei.com
Support & HedEx Group