Services

Submit/Manage Service Requests

Submit service requests (SRs) and check their status

Product Licensing

Manage product licenses and request new licenses

RMA Status

Look up the status of a Return Material Authorization (RMA) request

Maintenance Info Inquiry

Look up maintenance or warranty status by serial number

DOA Status

Look up the status of a return dead on arrival(DOA)、Goods damage、Inconsistent goods request

Support Community

Collaborate with other users to get the most out of your products

Global Service Hotline

Find telephone numbers to contact the TAC

Change Management

Authorized service partner initiate high risk implementation plan review

On-site Support

Authorized service partner manage and process On-site service work order

Service Bulletins

Latest product bulletins (Lifecycle, Warning, Rectification, PCN)

Services

Submit/Manage Service Requests

Submit service requests (SRs) and check their status

Maintenance Info Inquiry

Look up maintenance or warranty status by serial number

Service Announcement

Latest product bulletins (Lifecycle, Warning, Rectification, PCN)

Support Community

Provides product technical consultation and communication

More Services

Tools

HedEx Lite

View, search, upgrade, and manage product documents

WLAN Tester

Point-by-point test and roaming test for WLAN networks

Cloud Service

Proactively return alarms and quickly discover problems to prevent major faults.

eNSP

Simulate router and switch device in a large network

WLAN Planner

Network planning tools for WLAN AP products

OceanStor Toolkit

Deployment, maintenance, upgrade tools platform

Command/Alarm Query Tool

Provide command and alarm query for Huawei products

Network Info Express

Documentation online tool platform for enterprise network poduct.

Tools

Command/Alarm Query Tool

Provide command and alarm query for Huawei products

Fault Handling Assistant

Find documents or cases quickly for fault handling

Feature Query Tool

This tool helps you query the features supported on enterprise networking products such as switches and routers

AAA Attribute Query Tool

Provide AAA attribute query for Huawei enterprise network products