AR Router Troubleshooting Guide(V200 and V300)
Collecting Information and Contacting Technical Support
If you find it difficult to determine or solve the problem during maintenance or troubleshooting by referring to related documents, you can collect the fault information and then contact the technical support.
Collecting Information
Collect the following information:
- Fault occurrence time, network topology, operations triggering the fault, fault symptom, measures that you have taken and results, and affected services.
- Name, version, current configurations, interfaces of the faulty device. For the method of obtaining these information, see Appendix: Common Information Collection and Fault Diagnostic Commands.
- Logs generated when the fault occurs. For the method of obtaining the log information, see Appendix: Common Information Collection and Fault Diagnostic Commands.
Contacting Technical Support
For enterprise customers:
- Visit Huawei's intelligent Q&A customer service system for enterprise business.
- Contact Huawei customer service center.
- Hotline: global service hotline
- Email: support_e@huawei.com
- Visit Huawei technical support website and search for troubleshooting cases or post your questions on BBS.
For carrier customers:
- Visit Huawei's intelligent Q&A customer service system for carrier business.
- Contact Huawei customer service center.
- Hotline: global TAC information
- Email: support@huawei.com
- Visit Huawei technical support website and search for troubleshooting cases or post your questions on BBS.
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