Symptoms

On the Driver Healthy Protocol Utility screen, the message "The following VDs have missing disks" is displayed, as shown in Figure 12-77.

Figure 12-77 Error message

Solution

1. Repair the RAID controller card.
   1. On the screen shown in Figure 12-77, select Enter Your Input Here and press Enter.

      An input box is displayed.

   2. Type c, select Yes, and press Enter.

      The Driver Healthy Protocol Utility screen is displayed.

   3. Select Enter Your Input Here again and press Enter.

      An input box is displayed.

   4. Type y, select Yes, and press Enter.

      The system displays "Critical Message handling completed. Please exit." The repairing is completed.

2. Restart the server and check whether the message "The platform is healthy" is displayed on the Device Manager screen.
   • If yes, no further action is required.
   • If no, contact technical support.

Symptoms

When you go to the Driver Healthy Protocol Utility screen, the message Some configured disks have been removed from your system or All of the disks from your previous configuration are gone is displayed, as shown in Figure 12-78.

Figure 12-78 Driver Healthy Protocol Utility screen

Solution

The message indicates that drives are not detected by the RAID controller card, which is not caused by the RAID controller card itself. You are advised to perform the following operations based on actual needs:

• Power off the server and check whether cables are properly connected and whether any drive is removed. If there is no abnormalities, power on the server and check whether the alarm is cleared. If the alarm is cleared, the fault is rectified. If the alarm persists, contact technical support.
• Ignore the message and perform the following steps to go to the RAID controller card main screen:
  1. On the screen shown in Figure 12-78, select Enter Your Input Here and press Enter.

     An input box is displayed.

  2. Type c, select Yes or Ok, and press Enter.
  3. Select Enter Your Input Here again and press Enter.

     An input box is displayed.

  4. Type y, select Yes or Ok, and press Enter.

     The system displays "Critical Message handling completed. Please exit."

  5. Press Esc to return to the Device Manager screen.
  6. Select the SAS3416iMR RAID controller card and press Enter. The RAID controller card main screen is displayed.

Symptoms

After the Driver Healthy Protocol Utility screen is displayed, "Disabling writes to flash as the flash part has gone bad" is displayed.

Solution

1. Power off the server.
2. Replace the RAID controller card.
3. Power on the server and import the foreign configuration to restore the original RAID configuration. For details, see Importing or Clearing a Foreign Configuration or Viewing, Importing, and Clearing External Configurations.
   Check whether the message is cleared.

   • If yes, no further action is required.
   • If no, contact technical support.